Reservation Cancellations

All cancellations must be made in writing by completing a Jam Cruise 12 Cancellation Form. Please email to request a cancellation form. Due to the nature of our events and strict cancellation policies, Cloud 9 Adventures, LLC. strongly suggests purchasing travel insurance.

Pre-book Cancellations (un-redeemed pre-book tokens only)

Through May 31, 2013 - Refund of pre-book deposit (less $50 administrative fee) 


Once a Jam Cruise Reservation is placed the following cancellation terms apply:

May 30 through July 23, 2013 - Refund of $250 Deposit (minus $75 per person administrative fee)

July 24 through September 17, 2013 - 75% refund (minus $75 per person administrative fee)

September 18 through November 5, 2013 - 50% refund (minus $75 per person administrative fee)

Beginning November 6, 2013 - Non-Refundable*

*The date that such written notice of cancellation is received will determine the applicable cancellation fees per the above schedule. No exceptions will be made. Those who pre-booked will have until May 31, 2013 for a refund minus $50 in administrative fees. There will not be any refunds given for those who do not show up on time, unused tickets, or cancellations received after November 6, 2013 or after the start of Jam Cruise 12.